Return & Exchange Policy (3-Day Window)

At KD Essence Oil Perfume, your satisfaction matters to us. If you’re not fully happy with your purchase, we’re here to help — within 3 days of receiving your order.

1. Eligibility for Returns & Exchanges

You may request a return or exchange within 3 days (72 hours) from the date your order is delivered.

To qualify:

The item must be unused and unopened

The seal (if applicable) must be intact

The product must be in its original packaging

You must provide proof of purchase (receipt or order confirmation)

For hygiene and safety reasons, we cannot accept returns on opened or used perfume oils.

2. Damaged or Wrong Items

If you receive:

A damaged product

A leaking bottle

The wrong item

Please contact us within 24 hours of delivery with:

Clear photos of the product

Your order number

We will arrange a replacement at no extra cost or issue a refund where applicable.

3. Exchanges

You may exchange your item within 3 days if:

The product is unused and unopened

It meets all return eligibility requirements

Customers are responsible for return shipping costs unless the item was damaged or incorrect.

4. Refund Process

Once we receive and inspect your return:

Approved refunds will be processed within 3–5 business days

Refunds will be issued to your original payment method

Shipping fees are non-refundable unless the error was on our part.

5. How to Start a Return

To begin a return or exchange request:

Contact our customer support within 3 days of delivery

Provide your order number and reason for return

Wait for confirmation and return instructions

Returns sent without prior approval may not be accepted.

6. Non-Returnable Items

Opened or used perfume oils

Clearance or promotional items (if stated)

Gift cards